If you need to change the email address linked to your vendor account, contact Vendor Support for assistance.
If you can still access your current email address, contact us using the email address linked to your account.
If your current email address no longer exists or you can’t access it, contact us using the same form and provide the information below so we can locate your Storefront and verify that you’re authorised to manage it.
What information should I provide?
Include as many of the following details as possible in your request:
- Current email address: The email address previously linked to your account, even if it no longer exists or you can’t access it.
- New email address: The email address you want to use for your account.
- Business name: The name of your business or Storefront as shown on your account.
- Contact person's name: The full name of the person listed in your Storefront's contact details.
- Phone number: The phone number listed in your Storefront's contact details.
- Other identifying details: Any additional information that could help us locate your Storefront and verify your association with the business, such as your Storefront URL or business website.
What happens next?
We’ll review the information you provide and complete the necessary security checks before making any changes.
If we need additional information to verify that you’re authorised to manage the Storefront, we’ll contact you.
Once your request has been approved, we’ll update the email address linked to your account and let you know.
Important: Never send your password or verification codes in your request.