Vendors

Onboarding & Setup

• How do I log in and/or reset my password?
• Who can create a vendor account?
• How to fix the “Email/name already exists” error
• How do I add or verify my email address for login?
• How to manage your account notifications
• How to change your username, password or login email
• See all 16 articles

Billing & Payments

• UK business tax identification: VAT numbers, CRNs and UTRs
• How to manage your billing notifications
• What's the difference between receipts and invoices?
• How to view and pay outstanding payments
• How to find and download your invoices
• Upgrade your advertising package
• See all 19 articles

My Storefront

• Hitched button displays a “Hitched refused to connect” error
• How to understand your Storefront analytics
• Storefront listings and visibility rules
• How can I feature my business in the Promo Newsletter?
• How to add a Real Wedding abroad
• How to change your main storefront photo
• See all 40 articles

Leads & Enquiries

• Can I delete a message or attachment after sending it?
• What happens if I don't respond to an enquiry?
• How to find and restore archived enquiries
• How to confirm a booking and identify a couple
• How to add email addresses that receive enquiries
• Understanding enquiry statuses and closures
• See all 20 articles

Review Management

• 2027 Wedding Awards: What you need to know
• Can a couple edit or correct their review?
• What are review stamps?
• How to highlight a review
• What are the review guidelines?
• How to collect reviews from couples
• See all 13 articles