Vendors

Onboarding & Setup

• As a Vendor, how do I log in and/or reset my password?
• How do I contact Vendor Support?
• How do I register my business as a vendor?
• As a Vendor, How Can I Reset My Password?
• Why is my account not active?
• Why was my company removed without prior notice?
• See all 7 articles

Billing & Payments

• What is the Promo Newsletter included in my contract?
• How do I get a refund for a credit balance?
• How do I change my payment method?
• How do I change/update my card details?
• What do I do if my card payment was rejected?
• How do I know if my payment has been received?
• See all 11 articles

My Storefront

• Why can't I publish links to my website or social networks?
• What are the best ways to improve my storefront?
• How to Edit and Optimise Your Vendor Storefront
• How to Update Your Business Information
• How to Manage Your Vendor Services and Pricing
• How can I improve the alignment of my photos?
• See all 9 articles

Leads & Enquiries

• Tips to Improve Vendor Response Rate from Lead Enquiries
• What to Do After Receiving a Lead from a Consumer?
• How Can I Increase My Lead Volume, as a Vendor?
• Top Questions regarding Vendor Leads
• Do Couples Contact Multiple Vendors?
• As a Vendor, Where do I Find and Manage my Leads?
• See all 9 articles

Review Management

• Why is my rating not updating or why can’t I see a review?
• How do Vendors collect reviews from couples?
• Can I delete or edit a review?
• How do Vendors respond to reviews?
• How to collect reviews from couples?
• How can Vendors respond to reviews?
• See all 14 articles