Billing & Payments

UK business tax identification: VAT numbers, CRNs and UTRs

How to manage your billing notifications

What's the difference between receipts and invoices?

How to view and pay outstanding payments

How to find and download your invoices

Upgrade your advertising package

Automatic renewal and contract cancellation

How do I change my payment method?

How do I change/update my card details?

How do I know if my payment has been received?

What do I do if my card payment was rejected?

How do I get a refund for a credit balance?

How Can I Request a Change in My Contract?

What Proof Is Required for a Year 1 Cancellation Exception?

How long will it take to process my cancellation request?

Can I cancel the requested cancellation?

Why was my business contract cancelled?

How do I know if my contract has been renewed?

What features are not available with the Start Pack?