Logging In
- Go to the business login page.
- Enter your account's username.
- Enter your password.
- Click Log in to access your vendor dashboard.
If you can't log in, follow the troubleshooting steps below.
Forgot Your Password or Username?
If you can't remember your password or username, follow these steps to regain access:
- Go to the business login page.
- Click Forgot your password?
- Enter the email address associated with your account.
- Check your inbox for the password-reset email.
- Click the link in the email and follow the instructions to create a new password.
Forgot your username? Your username will be included in the password-reset email.
Didn't Get the Reset Email?
If you haven't received your password-reset email:
- Check your spam and junk folders. The email may have been filtered.
- Check your email address. Make sure you entered the email address associated with your account correctly.
- Wait a few minutes. Allow 5–10 minutes for the email to arrive.
- Request a new reset link. If your reset link has expired, request another one from the login page.
If you still haven't received the email, contact us through the chat at the bottom of the page.
Still Can't Log In?
If you've reset your password but still can't access your account, check the following.
Check that you're using the correct login page
Make sure you're using the Hitched business login page and entering the username or email address associated with your vendor account.
If you're trying to log in through the mobile app, make sure you're using the correct app and login details for your account.
Check whether your account access has been restricted
If you have an outstanding debt on your account, your access may have been restricted.
If you believe this applies to you, contact our Collections team by email at accounts.receivable [at] hitched.email for assistance with your outstanding balance and account access.
If you don't have an outstanding debt, or you believe your account has been restricted incorrectly, contact us through the chat at the bottom of the page.
You're seeing an error message
If you receive an error message when trying to log in or reset your password:
- Take a screenshot of the error message.
- Note the steps you followed before the error appeared.
- Contact us and share this information so we can investigate.
Still Need Help?
If you've followed these steps and still can't access your account, or you've lost access to the email address associated with your account, contact us.
Please include the email address associated with your account, a description of the issue, and any error message or screenshot that may help us investigate.