Reviews help couples make informed decisions and must reflect real experiences with a vendor. All reviews are moderated to ensure they follow the platform’s guidelines.
Reviews should:
* Be based on a real experience with the vendor
* Reflect the service that was actually provided
* Be honest and relevant to the vendor’s work
Reviews may be removed if they:
* Are not based on a real customer experience
* Contain offensive, abusive, or inappropriate language
* Include personal data (such as phone numbers, email addresses, or full names)
* Promote another business or contain advertising content
* Are duplicated or submitted multiple times
* Are unrelated to the service provided
* Relate to services that took place more than 2 years ago
Moderation decisions are based on policy compliance
Vendor responsibilities
Vendors should:
* Respond to reviews in a professional and respectful way
* Avoid sharing personal or sensitive information in responses
* Follow the platform’s guidelines when interacting with reviewers