Log in to your Vendor account
You can sign in to your Vendor account using your username and password. If you have verified an individual email address for login, you can also use that email address.
- Go to the business login page.
- Enter your username or verified email address.
- Enter your password.
- Click Log in to access your Vendor dashboard.
Important: You can only log in using an email address after verifying it in your account settings. If you haven't verified your email address yet, use your username to sign in.
Forgot your password or username?
If you can't remember your password or username, follow these steps:
- Go to the business login page.
- Click Forgot your password?
- Enter the email address associated with your account.
- Check your inbox for the password-reset email.
- Follow the instructions in the email to reset your password.
Your username will be included in the password-reset email.
Didn't receive the password-reset email?
- Check your spam and junk folders. The email may have been filtered.
- Check the email address you entered. Make sure it is associated with your account.
- Wait a few minutes. Allow 5–10 minutes for the email to arrive.
- Request another reset link. If your reset link has expired, request a new one from the login page.
If you still haven't received the email, contact us through the chat at the bottom of the page.
Still can't log in?
Check your login details
Make sure you're using the business login page and entering the correct username or verified email address and password.
If you recently added an email address to your account, check your inbox for the verification link. You must click this link before you can use that email address to log in. Until then, sign in using your username.
Check whether your account access has been restricted
If you have an outstanding debt on your account, your access may have been restricted.
Contact our Collections team for assistance with your outstanding balance and account access.
If you don't have an outstanding debt, or believe your account has been restricted incorrectly, contact us through the chat at the bottom of the page.
You're seeing an error message
If you receive an error message when trying to log in or reset your password:
- Take a screenshot of the error message.
- Note the steps you followed before the error appeared.
- Contact us and share this information so we can investigate.
Still need help?
If you've followed these steps and still can't access your account, contact us through the chat at the bottom of the page. Please explain the issue and include any relevant error messages or screenshots.