How to create and use Answer Templates

Answer Templates let you save common responses so you can reply to couple enquiries more quickly.

They are useful for questions or situations that you receive regularly.

Create an Answer Template

1. Open the Answer Templates section of your account.
2. Create a new template.
3. Add a title that makes the template easy to identify.
4. Write the response you want to reuse.
5. Save the template.

Use clear titles so you can quickly find the right response when answering an enquiry.

Use an Answer Template

When responding to a couple's enquiry:

1. Open the enquiry.
2. Select the Answer Template you want to use.
3. Review the message.
4. Personalise it where necessary.
5. Send your reply.

Always check the message before sending it. A template should help you respond faster, but your final response should still be relevant to the couple's enquiry.