You can manage your enquiries by updating their status as you work with each couple.
Keeping your enquiries up to date helps you track which requests are still active and which have been completed.
Closing an enquiry
You can change the status of an enquiry when you no longer need to follow up on it.
Some enquiries may also be closed through other processes.
You may see closure types such as:
- Wedding Planner closure: the enquiry was closed with assistance from the Concierge or Wedding Planner service.
- Ticket closure: the enquiry was closed through a ticket-related process.
- Manual closure: the business manually marked the enquiry as completed, for example after confirming the service.
The exact statuses and closure options available may depend on the enquiry and your account.
What happens when I reply?
When you reply to an enquiry, your response is sent to the couple.
Make sure you review your message before sending it. Once a response has been sent, deleting the enquiry does not recall the message from the couple.
If you send an incorrect response, send the couple a new message explaining the correction.
Response time
Your account may show different response-time metrics to help you monitor how quickly you respond to enquiries.
These metrics are for your own monitoring and cannot be reset.