If the Hitched button on your website displays a “Hitched refused to connect” error when clicked, please contact our support team using the email address linked to your vendor account.
To help us investigate, please include your business name and, if possible, the following information:
- Website URL where the Hitched button appears.
- Screenshot of the error message.
- Video showing the issue, if available.
If you cannot provide screenshots or a video when submitting your request, our team may ask you for additional information to investigate the issue.