Couples

Planning Tools

• What tools are available to help me plan my wedding?
• How do I manage my guest list (Add, Edit, or Import)?
• How does the Budgeter work?
• Can I organise my floor plan on my phone?
• Do you offer a Wedding Gift List service?
• Why hasn't my review been validated?

Information Requests (Leads)

• How do I request a quote from a vendor?
• Why am I receiving messages from vendors I didn't contact?
• What if a vendor isn't responding to my request?
• Why can't I see the messages in my inbox?

Reviews

• How to report or dispute a review
• Why was my review removed?
• What are the review guidelines?
• Why is my review not visible yet?
• Why is my review not published?
• Why did I receive a request for documentation?
• See all 10 articles

Wedding Website

• How do I change the design, theme, or template of my website?
• Where can I see the results of my guest survey?
• My custom domain didn't activate after I paid. What should I do?
• How do I change the order of our initials?
• How do I manage my photos and videos?
• How can I request a refund on a Premium Pack I purchased?

Real Weddings

• What is a Real Wedding and how do I get it approved?
• How do I edit my Real Wedding if it wasn't validated?
• Why can I still see my Real Wedding after I asked to delete it?
• What are the community rules for commenting on Real Weddings?

Promotions & Wedding Passport

• How do I use vendor promotions and discounts?
• What is the "Wedding Passport" and how do I earn stamps?
• I can't see my stamps or access the Passport link. What should I do?

Sweepstakes

• How do I get tickets to participate in the draw?
• Why are my tickets marked as "Pending" or "Discarded"?
• How do I know if I’ve won?
• What is the actual prize for the draw?

User Support & Community

• How do I contact support?
• How can I share my feedback or suggestions for the website?
• Does the platform get involved in my contract with a vendor?
• How can I rate the help I received today?

Technical Supports & Incidents

• I’m experiencing a technical error. What should I do?
• Why did my profile data disappear?
• Why is the app not letting me log in?

External Procedures & Life Changes

• What legal documents do I need to get married?
• What happens if I need to cancel or postpone due to health or family issues?
• What should I do if my wedding is cancelled for financial reasons?

Feedback & Complaints

• How do I report a bad experience with a vendor?
• What if a supplier is unreachable or has disappeared?
• How do you handle discrimination or safety concerns?
• Are the review pop-ups too much?