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Why am I receiving inquiry requests from couples who didn't contact me directly?

To help couples discover the best wedding pros for their big day—and to help our vendors get more qualified leads—our search feature suggests matching businesses when couples make an inquiry.

When a couple submits a search on our platform, a window appears highlighting professionals that meet their criteria. Unless the couple unchecks the opt-out option, the system automatically sends their request to matching businesses to help kickstart their search.

What should I do if a request isn't a fit?

If you receive an automated inquiry that doesn't align with your services, availability, or pricing:

  • Simply reply to the couple through your inbox to let them know you won't be able to assist them.

  • A quick, polite decline keeps your response stats high while letting the couple know to focus on other options.