We’re aware that some vendors may be experiencing issues accessing their vendor portal and may see an “Access Denied” error when trying to access the website.
Our technical team has made changes to address the issue and is continuing to investigate reports of access problems.
What should I do if I’m affected?
1. Try accessing your vendor portal again
Please revisit your vendor portal and try signing in again.
2. Clear your browser cookies
If you’re still unable to access your account, try clearing your browser cookies for the affected website, then close and reopen your browser and try again.
3. Contact our support team if the issue persists
If you’re still experiencing the issue, please contact our support team and include the following information to help us investigate:
- A screenshot of the “Access Denied” error message.
- The website you’re trying to access (e.g., Hitched, Bodas.net or Mariages.net).
- The browser you’re using (e.g., Chrome, Safari, Firefox or Edge).
We apologise for the inconvenience and appreciate your patience while we work to resolve this issue.