Photos are checked before they appear on your live storefront. If a photo you uploaded is not showing, first check that it was saved correctly.
Step 1: Check that the photo was saved
- Go to Storefront > Photos in your account.
- Check that the photo appears in your photo gallery.
- If you recently uploaded the photo, make sure you selected Save.
If the photo is saved in your account but is not showing on your live storefront, it may still be under review.
Step 2: Contact us
If the photo is still not showing, contact us using the email address linked to your account and include:
- Your business name.
- The photo title.
- When you uploaded the photo.
We can then check the status of the photo and let you know what happens next.