Videos are reviewed before they appear on your live storefront. If a video you uploaded is not showing, first check that it was uploaded and saved correctly.
Check your video
- Go to Storefront in your account.
- Check that the video was uploaded successfully.
- Make sure the video has a title.
- Make sure you selected Save.
If the video is saved but is not showing on your live storefront, it may still be under review.
Contact us
If the video is still not visible, contact us using the email address linked to your account and include:
- Your business name.
- The video title.
- When you uploaded the video.
We can check the status of the video and let you know what happens next.