We moderate all reviews to ensure they are authentic, respectful, and based on real experiences. If a review is no longer visible on your storefront, it usually means the content did not meet our review guidelines.
Reasons reviews are removed
A review is removed if it:
Lacks proof of service: The reviewer did not hire or have a genuine experience with the business.
Contains inappropriate language: Uses offensive, abusive, or profane content.
Includes private contact details: Shares phone numbers, email addresses, full names, or physical addresses.
Promotes another business: Contains promotional links, advertising, or recommendations for outside services.
Is duplicated: The same review was submitted more than once.
Is off-topic: Details issues unrelated to the service provided.
What happens after a review is removed
Once removed, the review is immediately taken down from your public profile.
If a review was removed for minor formatting or language issues, our team may contact the reviewer to explain what needs changing. The reviewer can then edit and resubmit their feedback for a second review.
What to do if you disagree with a removal
To maintain fairness and protect user privacy, we do not publish internal moderation logs.
If you believe a review was removed by mistake, you can contact our support team using our AI assistant below to request a manual review. Be sure to include the business name and any relevant details or receipts to help our team investigate quickly.