Responding to client reviews helps you demonstrate professionalism, build trust with prospective couples and manage your business's reputation on the platform.
Who can respond to reviews?
The ability to reply to reviews is an exclusive feature available only to Premium subscribers.
If you have a Lite account, the reply option may not be available in your dashboard. Check your account details or contact Support through chat to find out which features are included in your plan.
How to respond to a review
- Sign in to your vendor dashboard.
- Open ‘Management Menu’ and select ‘Reviews’.
- Find the review you want to respond to.
- Select ‘Respond’ in the lower-right corner of the review card.
- Write your response and submit it.
What happens next? All submitted responses are reviewed by our moderation team to ensure they comply with platform guidelines. Once approved, your response will be published on your vitrine alongside the review, and we will notify you as soon as it goes live!
Best practices for replying
Stay professional and courteous: Use a polite, warm and respectful tone.
Express gratitude: Thank the couple for taking the time to share their feedback.
Keep it clear and relevant: Address the feedback directly and keep your response focused.
Protect privacy: Never share personal, financial or sensitive information in a public reply.
How to handle negative reviews
Stay calm and constructive: Avoid defensive language or public arguments.
Acknowledge concerns: Show that you take the feedback seriously and value the couple's experience.
Take the conversation offline: When appropriate, invite the couple to continue the conversation privately by email or phone to work towards a resolution.
Important guidelines
- Moderation: Responses must comply with the platform's applicable vendor guidelines and policies before going live.
- Review before submitting: Check your wording carefully before submitting your response. Confirm whether published responses can be edited or whether changes require assistance from Support.