If you need to take a break from accepting enquiries or want to stop advertising on our portal, our team is here to help!
Please note that for account security and data protection, listings cannot be deleted or deactivated directly from your vendor dashboard. All account status changes are handled directly by our team.
How to Request a Deactivation or Removal
To change the status of your storefront or unsubscribe from our portal, reach out to our support team using our chat at the bottom of the page.
To help us process your request as quickly as possible, please have the following details ready when you chat with us:
Business Name: Your official business name as it appears on the platform.
Account Email: The email address associated with your vendor account.
Storefront Link: A URL link to your live listing (if available).
Request Type: Let us know whether you want a temporary deactivation or a permanent removal.
Deactivation vs. Permanent Removal
Not sure which option is best for you? Here is how they compare:
| Feature | Deactivating Your Listing (Temporary) | Removing Your Listing (Permanent) |
| Visibility | Hidden from marketplace search results. | Completely and permanently deleted from the platform. |
| Best Used For |
• Fully booked for the season. • Taking a temporary business break. • Pausing enquiries while updating business details. • Planning a future return to the platform. |
• Closing your business permanently. • Retiring from the wedding industry. • Unsubscribing permanently from our portal. |
| Reactivation | Can be easily restored anytime by reaching out to Support. | Cannot be undone. You will need to create a fresh setup if you decide to return. |
Will I still receive enquiries while deactivated?
No. Once your listing is deactivated, your profile is hidden from couples, and the option to contact you is disabled.
Thinking of Leaving Due to Low Enquiry Volume?
If you're considering removing your account because you aren't getting the leads you expected, we recommend giving your profile a quick tune-up first! A few minor adjustments can make a huge difference in performance:
Visual Refresh: Swap in high-resolution, recent portfolio photos and videos.
Social Proof: Actively request reviews from past clients to build trust.
Real Weddings: Upload real wedding galleries to show off your recent work in action.
Promotional Hooks: Add "Special Offers" or "Late Availability" tags to attract couples looking for deals.
Fast Communication: Respond to existing enquiries faster to boost your platform visibility score.
💡 Want a professional opinion before making a decision? Drop us a message via our chat—our team will happily review your storefront and offer tailored advice to help boost your performance!