When a couple books your services through our platform, they may be invited to participate in a wedding prize draw. To take part, they may need you to confirm that they have booked or purchased your services.
You'll receive an email notification when a customer submits a validation request.
How to validate a customer's purchase
You can review and manage validation requests directly from your Hitched vendor account.
- Log in to your vendor account.
- Go to Enquiries.
- Under Hitched Rewards, select Contest entries.
- Find the customer's request and open it to review the details.
- Select the appropriate response from the available options.
Once you've submitted your response, the request will be processed accordingly.
What if the confirmation link in the email doesn't work?
If clicking the confirmation link in the notification email takes you to an error page, you can still access your requests directly from your vendor account by following the steps above.
If you cannot find the request or are unable to validate it, contact our Support Team and provide the customer's name and details of the error so our team can investigate.