You may sometimes receive enquiries from couples who haven't selected your business directly. This can happen when couples use our platform’s search feature to find wedding professionals.
When a couple submits a search, the platform may suggest businesses that match their search criteria. If the couple doesn't opt out of sharing their request with suggested businesses, their enquiry may be sent to matching vendors automatically.
As a result, you may receive an enquiry even if the couple hasn't specifically chosen to contact your business.
What should I do if an enquiry isn't a fit?
If you receive an enquiry that doesn't match your services, availability or pricing, you can respond politely to let the couple know.
- Reply through your inbox to explain that you're unable to assist with their request.
- Keep your response brief and professional so the couple understands and can explore other options.