Videos are reviewed before they appear on your live Storefront. If a video you uploaded isn't showing, first check that it was uploaded and saved correctly.
Before you start: Video uploads are available exclusively to Premium vendors. If you're not on a Premium plan and would like to showcase your work with video, contact our team to learn more about upgrading.
Check your video
- Go to ‘Storefront’ in your account.
- Check that the video was uploaded successfully.
- Make sure the video has a title.
- Make sure you selected ‘Save’.
If the video is saved but isn't showing on your live Storefront, it may still be under review.
Contact us
If the video is still not visible, contact our Support team using the email address linked to your account and include:
- Your business name.
- The video title.
- When you uploaded the video.
Our team can check the status of the video and let you know what happens next.