When a couple contacts you through our platform, responding clearly and promptly helps you understand their needs and discuss whether your services are a good fit.
How to view your messages
- Sign in to your vendor account.
- Open the My Leads/Enquiries section from your dashboard.
- Select the conversation you want to review.
- Review the couple's enquiry details and previous messages.
How to reply to a message
- Open the conversation you want to respond to.
- Review the couple's event details and requirements.
- Enter your response in the message field.
- Click Send.
Best Practices for communicating with couples
- Respond promptly. Aim to reply within 24 hours whenever possible so couples receive the information they need to consider your services.
- Personalise your response. Refer to relevant details from the enquiry, such as the wedding date, venue, or services requested.
- Be clear and concise. Answer the couple's questions directly and explain any relevant next steps.
- Encourage further conversation. End your message with a relevant question that helps you understand the couple's needs.
For example, you could ask:
- Have you already selected your wedding venue?
- What style or theme are you considering for your wedding?
- Would you like to arrange a call to discuss your requirements?
How to follow up with a couple
If a couple hasn't replied, consider sending a polite follow-up after a few days.
Keep your message friendly and relevant to the original enquiry. You could ask whether they need any additional information or have questions about your services.
Avoid sending repeated messages if the couple has indicated that they are no longer interested.