If you receive a message that seems suspicious, believe someone may be trying to scam you, or want to report inappropriate contact, report it to our Customer Support team so we can investigate.
Be cautious if someone asks you to continue a conversation using a different email address or phone number, insistently requests meetings via Zoom or Google Meet, uses contact details that seem suspicious, or requests information unrelated to your enquiry.
How to report a suspicious message
- Contact Customer Support.
- Explain that you want to report a suspicious message or user.
- Include the name of the person or business contacting you and any available contact details, such as their email address or phone number.
- Describe what made the message suspicious, including any request to communicate through a different email address or phone number, or persistent requests to meet via Zoom or Google Meet.
- Attach screenshots of the message and any relevant follow-up communication, if available.
- Submit your request so our team can review the report.
What should I look out for?
Be cautious if someone:
- Asks you to move the conversation to a different email address, phone number or messaging service without a clear reason.
- Insistently requests meetings via Zoom or Google Meet, particularly when there's no clear reason to move away from the platform.
- Uses contact details or email domains that seem unusual or inconsistent.
- Sends suspicious links or unexpected attachments.
- Requests sensitive personal or financial information.
- Pressures you to act quickly or asks you to do something that seems unusual.
- Requests information unrelated to your enquiry.
These signs do not necessarily prove that someone is a scammer, but they are reasons to exercise caution and report your concerns.
How to stay safe
While you assess the message:
- Don't click suspicious links or open unexpected attachments.
- Don't share passwords, financial details or other sensitive information with unverified contacts.
- Keep the original message and any relevant screenshots so you can include them in your report.
What happens after I report a message?
Our Customer Support team will review the information you provide and investigate as appropriate. If we identify activity that violates our platform's rules, we may take action against the account involved.
Reporting a message does not guarantee a particular outcome, but providing clear details and supporting evidence helps our team assess your concern.